Terms & Conditions



1. Payment Our credit terms are strictly nett monthly account; i.e. payment to be received on or before the last day of the month following the month of delivery. If any part of the total outstanding becomes overdue, we reserve the right to request payment of the whole sum outstanding. COD deliveries must be paid before arrival. We reserve the right to add a surcharge for all payments made by credit card.

2. Interest We reserve the right to charge interest on overdue accounts at the rate of 4% above the Royal Bank of Scotland Bank Rate current at the time the debt fell due.

3. Prices Prices are strictly nett excluding VAT and are subject to alteration without prior notice.

4. Quotations On all quotations you will be given a quotation number and contact name. Please state these when confirming a quotation as an order. Although we endeavour to hold quoted prices, we cannot guarantee a fixed period of time. Delivery or performance times quoted are intended only as a guide and we do not accept liability for delays however caused.

5. Credit Limits We will set you a credit limit when we open your account. Should your account go over the agreed credit limit at any time, we will request an immediate payment to give you a trading balance. At the same time we may review the account to establish whether we can grant a higher limit. If no payment is received, the account may be placed on hold with no further trading possible until the balance is reduced. We reserve the right to reduce the credit limit at our discretion without informing you but not without reason.

Customer Relations

6. Contact Names Please give us a contact name and reference number when you order. Our staff will always give their name. Please keep a note of it for future reference.

7. Claims You should check the quantity and condition of all products on arrival. Claims for shortages or damage in transit must be made at the time of delivery. Claims not applying to shortages or damage in transit will be given consideration providing they are made within three working days of delivery.

8. Collections Once agreed, collection will be effected within ten working days.

9. Cancellations Orders cancelled after loading or dispatch will be liable to a re-handling charge of 30% of the order value (minimum £30). This also applies to goods incorrectly ordered, not required or returned without prior consultation. For any specials, we will require the full sale price.

10. Credits Bona fide claims will be dealt with within 24 hours of notification by way of credit note, unless goods require inspection, in which case our representative will call within five working days.

Delivery Service

11. Direct Drops For an agreed charge per drop, we deliver direct to your customer’s site (this will be made clear when your order is taken). Suitable access for our vehicles must be available. Please give us clear delivery instructions, i.e. full address, a site telephone number and contact name. Goods will only be offloaded if there is someone on site to accept delivery.

12. Deliveries (i) We reserve the right to make delivery by instalments and render a

separate invoice for each.

(ii) If we exercise our right to make such a delivery, any delay in delivering or

failure to deliver further instalments shall not entitle you to reject the

contract or delivery of any other instalments, or to withhold payment in

respect of any instalment previously delivered.

13. Order Quantities Non-account holders are subject to a charge of £20.00 ex VAT for orders below £100 ex VAT and £7.50 ex VAT for orders over £100 ex VAT. Special journeys are subject to transportation charges. In all such cases, you will be advised when your order is taken.


14. Lengths Please give us as much option on length as you can. Minimum and maximum lengths are essential. If a specific length can only be produced by cutting to waste, the full length will be charged.

15. Non-Stock Mouldings We provide a facility to machine prepared timber (PAR) and mouldings to your specification. Non-stock items, specially produced, carry a production set-up charge. Our sales staff will advise you of this in advance. On long runs we can discount the price. A lead time of 7 days is standard, this also applies to treated timber. Please ask if you need a particularly fast response and we will try to help, although this may carry an additional charge. We require a sample or accurate drawing with exact specifications. We strongly advise against faxed drawings. Mouldings machined from faxed drawings will be produced at the customer’s own risk.

16. Availability We maintain large stocks but all items are offered subject to being available at time of loading.


16. Liability Goods are not tested as fit for any particular purpose. We shall not be liable for any warp, shrinkage, splitting, waste or any other movement caused by temperature, humidity or any other condition. In no circumstances whatsoever shall our company’s liability to our customer arising under, out of or in connection with the goods supplied, exceed the invoice price of the particular goods in regard to which a complaint is found to be valid.

17. Title to Goods The ownership of all goods remains with Stamco Timber until full payment has been made. We reserve the right to repossess goods not paid for. The risk in the goods passes to you on delivery.

18. Invoicing Invoices are sent with the goods on delivery. For customers with more than one branch, invoices and statements can be forwarded to a Head Office. Please advise us in writing if you have any special requests about the way in which you are invoiced.

19. Account Viability It is within our discretion to close an account if we deem it non cost effective to service.

20. Notification of change of address/trading style If at any time you change your trading style or move premises please inform us. Failure to do so may place the account on hold with no further trade until the necessary paper work has been completed.

21. Holding of Information During the course of our trading partnership, we shall store information about your transactions with Stamco Timber. This information may be used for marketing purposes within the Stamco group of companies, but will not be passed on to any third parties, unless required for credit checking/reference purposes, by law or other statutory instrument.

22. We confirm in respect of ongoing credit facilities, Sussex Turnery & Moulding Company Ltd’s Standard Terms & Conditions of Sale will be adhered to. Also, being a director/directors of the applicant company, personally, jointly and severally guarantee performance of the company’s financial obligations to Turnery & Moulding Company Ltd