You should check the quantity and condition of all products on arrival. Claims for shortages or damage in transit must be made at the time of delivery. Claims not applying to shortages or damage in transit will be given consideration providing they are made within three working days of delivery.
Once authorised collection time and date will be mutually agreed.
Orders cancelled after loading or dispatch will be liable to a re-handling charge of 30% of the order value (minimum £30). This also applies to goods incorrectly ordered, not required or returned without prior consultation. For any specially ordered products no refunds will be issued.
Bona fide claims will be dealt with within 24 hours of notification by way of credit note, unless goods require inspection, in which case our representative will call within five working days.